Dear R P, Thank you for sharing this detailed and thoughtful review. We greatly appreciate your honesty and the time you've taken to provide such comprehensive feedback. We're glad to hear that you've noticed improvements since the new management took over, particularly in our ability to accommodate short-notice rota changes. We understand the frustration caused by communication breakdowns and repeated requests, and we want to assure you that we're continuously working to enhance our internal processes to prevent such issues. We're thrilled to hear about the positive impact of your current carers. It's wonderful to know that they go above and beyond, providing not just care but also friendship and warmth. Your feedback is invaluable in helping us improve our services.  Thank you for your patience during our growth, and for being a part of the Village Care family. We look forward to continuing to provide you with the highest quality care and support. Best regards, The Village Care Team