Thank you for your feedback. We are sorry for when there was miscommunication on the 2 occasions about family supporting you and us not needed. We learnt from that and are happy to hear its not a frequent occurrence. Thank you for your support by continuing to request for our services thereafter as and when your personal assistant is on leave. We are happy to hear that the one carer we sent to cover your personal assistant is doing a good job and we will make sure that they will be allocated to you as and when you need them. Your feedback is greatly valued as it helps us evaluate and improve our services for the best.