Thank you for your thoughtful feedback regarding your mother's care. We are delighted to hear that she felt comfortable with her care workers and that they provided the support she needed. It's wonderful to know that they were pleasant, caring, and punctual in their duties.We appreciate your understanding regarding the minor tasks that were occasionally missed, and we will continue to work on improving our service to ensure all needs are met consistently.I apologize for the initial confusion over hours and costs. We strive for clarity in our communication, and your feedback will help us enhance this aspect of our service. If there are any specific details you would like us to address or clarify, please feel free to reach out.Thank you once again for sharing your experience. We value your input and are committed to providing the best possible care for your mother.