Thank you for sharing your feedback. We are deeply concerned about your recent experience and regret that our services did not meet your expectations. At Kare Plus, we take all feedback very seriously, and your comments highlight areas for improvement. Rest assured, we are taking immediate steps to address the concerns raised. We are reviewing the care provided during the respite period and will be meeting with the team involved to discuss this further and ensure it does not happen again. As part of our commitment to continuous improvement, we have sent you a more detailed survey to gather additional insights. Your feedback is vital to helping us make lasting improvements. We sincerely apologise for any distress caused and thank you for bringing this to our attention. We are dedicated to resolving this issue and upholding the high standards we strive for. Kind regards, Kare Plus Ashford Team