Thank you for taking the time to share your feedback regarding your experience with Aegys Smart Care. We're thrilled to hear that our carers have been able to provide you with a positive experience since December 2023. Your kind words about their professionalism and genuine care mean a lot to us. We appreciate your comments regarding the calculation of charges. We strive to be transparent in our pricing, and your feedback helps us identify areas where we can improve. We understand that unexpected costs can be frustrating.  It's also encouraging to hear that our carers are willing to go above and beyond by working longer hours to meet your needs. Our team's commitment to providing exceptional care is a priority, and we are glad that it has made a difference in your experience. If you have any further concerns or suggestions, please don't hesitate to reach out. We value your feedback and are dedicated to continuously improving our services.