Thank you for the kind words and sharing your experience with us. We are delighted to hear that you are happy with our service and that you feel we are a wonderful company to be with. Your satisfaction is incredibly important to us and we appreciate your positive feedback. However, we are equally grateful for your honest comments regarding how we handle complaints. We always strive to provide the best possible care, and listening to our service users is a crucial part of that. Please know that we take your feedback seriously, and we will review our complaint-handling process to ensure that your concerns are addressed more effectively and swiftly in the future. We are committed to improving and continuing to meet your expectations as your trust means a lot to us. Thank you once again for choosing us and for your valuable feedback.