Thank you for taking the time to provide us with your feedback. We're pleased to hear that, overall, you find the care provided to be good. However, we apologise for the issues you've experienced with the timing of your mum's care visits. We value your feedback and are committed to addressing this issue. Please contact us directly at quality@halesgroup.co.uk as this will allow us to discuss the matter further, ensuring your mother is receiving the person-centred care required.