Thank you for your thoughtful review and for sharing your experience with us. We are so pleased to hear that our team has been able to meet your loved one's needs with the care and attention they deserve. Ensuring comfort, safety, and a personal touch, especially when dealing with mobility issues and dementia, is something we prioritise, and it's wonderful to know this has made a positive impact. We truly appreciate your recognition of our team's efforts to keep you informed and provide ongoing support. If there's ever anything more we can do, please don't hesitate to reach out. Kindest Regards, Heritage Healthcare North Tyneside