Thank you for bringing your concerns to our attention. We genuinely regret to hear about the difficulties you and your father have experienced with our services. It's clear that we did not meet your expectations and for that, we sincerely apologise. Medication administration and proper care planning are critical, especially for clients living with dementia. We are particularly concerned about the instances of poor communication and meal preparation. These are areas we take seriously and your feedback highlights the need for improvement. We would appreciate the opportunity to discuss your experiences in more detail. Please reach out to us by contacting the office so we can address these issues and ensure your father receives the quality care he deserves. Thank you for your patience and for helping us improve our services.