Thank you for your kind feedback. It's great that arranging care and support has been made easier by the professionalism of the senior team and that the care plan has been as personalised as it can be for your mother-in-law. We will also continue to try our very best to make sure the staff that visit her continue to be well-scheduled to ensure she remains at ease and adapts to everything at her pace. We will pass your comments on to the management and care team who I know will be very proud. Best wishes.