Thank you so much for your thoughtful and heartfelt feedback. It means the world to us to hear how much the care team positively impacted your mother's life during a challenging time. Consistency, especially over multiple visits and during holiday periods, is something we truly value, and it's wonderful to know that our carers were not strangers but became trusted companions for your mother. We are especially pleased to hear that the carers treated her with courtesy and encouragement, taking the time to truly understand her needs and preferences. Knowing they could support her in enjoying moments outside and sharing stories about her life brings a smile to our faces- it's these connections that make such a difference in care. Thank you again for sharing your experience. It's feedback like this that reminds us why we do what we do.