Thank you so much for your honest and detailed review. We're glad to hear that your mum is happy with the service and carers she's had over the past several months. We truly appreciate your feedback regarding the early experience with inexperienced carers. We understand the importance of providing consistent, well-trained staff who can communicate effectively with clients. Rest assured, we are continuously working to improve our recruitment and training processes to ensure that all carers are fully prepared and supported to deliver the highest quality of care. Thank you for your feedback.