Thank you for sharing your experience of using our service, your feedback is greatly appreciated. We are delighted to hear that our carers are patient, friendly and helpful. We are especially glad that we have been able to journey with you and support you in the period following your bereavement. We apologise that we have fallen short of your expectations with the timing of the visits. We understand how important consistency is and will look to review our scheduling to ensure more consistent times for you. Additionally, we have organised access to the Portal where you will be able to see when and who of our team will be coming to visit. We hope that this will help remove any uncertainty around visits. Your satisfaction and comfort are our top priorities, and we are committed to making the necessary adjustments to enhance your experience. Thank you for your valuable feedback and please do not hesitate to reach out if you have any further concerns or suggestions.