Thank you for your feedback. We're delighted to hear that overall, your brother's care is meeting your expectations and that our carers are providing the thoughtful, unhurried support that you and your family appreciate. We are, however, concerned about the instances you've raised regarding some carers rushing and not fully attending to your brother's needs. We sincerely apologize for any discomfort this has caused. We will be reviewing this situation immediately and addressing it with the relevant staff members to ensure they are better equipped to manage their time between appointments. Your suggestion about transportation and shoe covers is also very helpful, and we will ensure that all carers are reminded to wear shoe covers upon entering carpeted areas. Additionally, we want to make sure your sister-in-law gets the respite she deserves during visits, so we'll address this with the team. Please be assured we are committed to making improvements for your brother's comfort.