The presence of male trainee care workers may be a point of discomfort for some service users, particularly if you are not used to seeing as many as you may have done over the previous few weeks. It is essential for Agincare to ensure that all staff members, regardless of gender, are trained adequately and sensitively in providing personal care. I apologise for any discomfort caused during this period of time. It is completely valid to express concerns regarding the quality of care for your wife and I appreciate your feedback. I will raise your concern at the next care staff meeting and offer additional training to anybody who feels they require improvement.