Thank you for taking the time to share your experience. We deeply apologise that your father's care did not meet the high standards we strive for at AMG Nursing & Care. Your concerns are extremely important to us, and we take them very seriously. Please be assured that we are investigating this matter fully. The behaviour and practices you have described fall below what we expect from our carers, and appropriate action will be taken to prevent this from happening again. If you would like to discuss this further, please do not hesitate to contact us directly. We are committed to resolving this issue and ensuring your father's care is delivered with the respect and professionalism he deserves.