Thank you for sharing your feedback. We are truly sorry to hear that the usual high standard of care we strive to provide at Abicare has slipped. We are committed to understanding and addressing your concerns. We hope our visit on 15/10/24 helped resolve the concerns mentioned, and we will follow up in a couple of weeks to ensure that the changes we have put in place are effective. We appreciate your feedback and the opportunity to improve and regain your trust. Please do not hesitate to reach out if you have any more concerns.