Thank you so much for your thoughtful and detailed review. We are incredibly grateful for your kind words and are pleased that we've been able to provide your brother with the care and support he needs to live as independently as possible. It's great to hear that his main carer, along with our team, has been able to offer consistent and compassionate care over the years. We understand how concerning it must have been when your brother experienced the fall, and we're glad that immediate action was taken to ensure his safety and comfort. It's our priority to provide quick, reliable care in such situations, and it's wonderful to know that the extra support given, including the occupational therapist's involvement, was helpful. We understand the challenges of living far away, and we're so happy we can give you peace of mind knowing that your brother is in good hands. Please don't hesitate to reach out if there's anything else we can do to support him or yourself in the future.