We're really pleased you are so happy with your carer and that you feel she is kind, gentle and caring. If your usual carer is ill, as soon as we know, we will immediately arrange for an alternative carer, which we did in this case, usually without any disruption and on time too. We always review these changes afterwards to make sure they go as smoothly as possible for our clients and we adapt things so that our care and management can be as responsive and communicative as possible. Thank you once again for this lovely review.