Thank you so much for taking the time to share your feedback and the care we've been providing for your mother. We truly appreciate your thoughtful comments and are delighted to hear that our team has been able to offer you peace of mind, especially with you being overseas. I understand how important it is for you to feel confident that your mother is receiving the care and support she needs, and I'm glad we've been able to meet your expectations. Keeping you informed, especially during her hospitalisation in July, was a priority for us, and we are happy to hear that it helped you feel reassured. Your feedback about our communication being second only to the quality of care resonates with us deeply, and we will continue to make sure both remain at the highest standard for your mother's well-being. If there is anything further we can do to improve our service or make things easier for you or your mother, please do not hesitate to let us know.