Thank you so much for your kind feedback. We're delighted to hear that our office staff have been helpful and responsive and that your mum has had such positive experiences with our carers. We strive to provide the best care, ensuring our clients feel comfortable and well looked after. We do understand your concern regarding the number of different carers visiting your mum. While we always aim for consistency, there are times when schedules require flexibility to ensure all care needs are met. That said, we will certainly take your feedback on board and continue working to improve continuity of care as much as possible. Thank you again for your valuable feedback, and we're pleased that your mum is happy with the care she is receiving.