Dear C P,Thank you very much for taking the time to share your kind and thoughtful feedback about your mum's care. We're so pleased to hear that her last two carers have made a positive difference and that any concerns have been promptly addressed. Ensuring consistent, compassionate, and responsive care is something we strive for every day, and it's heartening to know your mum feels well cared for, clean, and comfortable.We also truly appreciate your comments regarding the value of having a clearer outline of reasonable expectations. That's incredibly helpful input and something we will review internally to support more open communication and peace of mind for families like yours.Thank you again for your continued trust in our team and for your kind words about the staff. It means a great deal to all of us.From the Trinity Homecare team