Thank you for sharing your feedback. We sincerely apologise for the inconvenience and disruption caused by the sudden changes. We understand how important it is to have consistency and clear communication, especially when it comes to your care. Your comfort and trust are our top priorities, and we are committed to improving our communication to better meet your needs. If you have any concerns or need further assistance, please do not hesitate to contact us directly. We value your feedback and are here to support you.