Thank you so much for your kind words and thoughtful feedback. It truly means a lot to know that our carer is making such a positive impact on your dad's care and well-being. Providing compassionate, respectful and dignified care is at the heart of what we do and we're so pleased to hear that she goes the extra mile to ensure he is safe, warm and well looked after. Your recognition of her dedication and genuine care is incredibly appreciated. We will make sure to pass on your lovely words to her, it will mean the world. Thank you again for taking the time to share your experience.