Thank you for sharing your feedback. We're sorry to hear that we didn't meet your expectations initially, especially regarding the shaving service. We've reviewed your preferences to make improvements, and our team is reminded of the importance of understanding each individual's specific needs, we will ensure more shaving practice is given through their induction training and ongoing support. Thank you again for your feedback and for allowing us to make adjustments that improve our service. We are committed to making sure you have a positive and supportive experience, and we're always here to listen and make any adjustments as needed. Many thanks.