Thank you for taking the time to provide feedback on the services you receive from A & T. We truly value your input and are glad to hear that you are overall satisfied with our care. I would like to sincerely apologize for the inconvenience you have experienced with the timing of your care visits. We were not aware of this issue, and I am sorry for any distress this may have caused you. It is important to us that our services are delivered in a timely manner that suits the needs and preferences of our clients. I have taken immediate steps to address this with our scheduling team to ensure that your carer arrives no later than 10:00 am as you have requested. We are committed to making this adjustment to accommodate your preferences and to prevent any future delays. Thank you once again for bringing this matter to our attention. If there are any more concerns or specific requests you would like to discuss, please do not hesitate to contact me directly.