Thank you for your feedback. We take all concerns seriously and are deeply saddened to learn about your dissatisfaction. While we understand your frustration, we must respectfully clarify that we were not made aware of these specific concerns during the provision of care or in follow-up communications. Throughout our time supporting your father, we maintained regular contact with both your family and local authorities, ensuring transparency and cooperation. We also addressed the feedback provided, offering a discount and cooperating with ongoing investigations. It is disheartening to hear of your dissatisfaction through public reviews rather than directly, as we strive to address issues promptly and thoroughly. We are awaiting the outcome of the police report to ensure an objective resolution. We remain committed to providing high-quality care and will use this feedback to reflect and improve. We are grateful to have cared for your father and wish him well in his current placement.