Dear Richard, thank you so much for your thoughtful and heartwarming review. It means the world to us to know that our care team has made such a positive impact on your friend's life and provided peace of mind to you and her family. We are especially pleased to hear that the respect, patience, and dedication of our team have helped your friend feel comfortable and valued. Providing high-quality, personalised care is at the heart of what we do and feedback like yours reassures us that we are on the right path. Your kind words will be shared with the entire team and I know it will mean so much to them. Thank you again for your trust and for recommending us, it is truly appreciated.