Thank you for taking the time to review our company, we always welcome feedback and look to take any points in a positive way to feedback to our team. We are surprised by your review with some points concerning contacting management regarding the way your mother has been spoken to. No member of the management team has had any contact concerning this matter but we will look into your comments. Concerning mobile phones, as previously, we have explained to a family member the company's app is on the mobile phones for notes, pictures, medication etc. We look forward to continuing the care for your mother as we have for the past eighteen months.