Thank you for your valuable feedback. We sincerely apologize for any inconvenience caused by the issues you've mentioned. Since this review was written, we are pleased that these concerns have now been handled by our management team. To ensure your son's morning calls are timely, we have now implemented templated morning calls, guaranteeing that he arrives on time for his Day Services. Additionally, spot checks are regularly carried out to ensure all care standards are consistently met. We also appreciate your comments regarding the bed linen and shower checks, and we are making sure that extra attention is given to these details moving forward. Your feedback is vital in helping us improve our service, and we are grateful for your ongoing trust in Lakeland Care.