This review is very one-sided and extremely misleading to incorrect facts!  Upon assessment it is explained we provide male and female staff, consent form was signed by yourself stating our fully trained male staff to be in attendance was agreed. I personally dealt with your complaint, had photo and video evidence to counteract your concerns, which still wasn't good enough for you. You then became hostile and rude which is when you were directed to CQC who also investigated and dismissed as no concerns and high care being provided. We are unable to lift or manual handle any clients from the floor. It is the family's or NOK responsibility to stay with their loved ones when an ambulance is needed, as we are community care which is commissioned for timed visits. As long as the client is comfortable, not injured and left safe. Hair was always washed when you provided the caps to do so. The client was highly cared for and loved in our company. You refused to help or be called upon when needed!