Thank you so much for your kind words! We are so happy to hear that your parents have had a positive experience with our team. It means the world to us that our staff were able to listen carefully to their needs and provide high-quality, person-centred care. We know how important it is to build trust, especially when it comes to welcoming someone new into the home and we're so glad that our team was able to make that transition smooth and comforting. It's wonderful to know that even their dog is feeling loved and cared for! We're grateful for your trust in us and so happy we could be there for your family.