Thank you for taking the time to share your feedback. We are delighted to hear that your overall experience has been excellent and that you have had positive interactions with most of our carers. Your kind words mean a lot to us. However, we are genuinely sorry to learn that a couple of carers have not met your expectations and have affected your experience. We take such concerns very seriously and are committed to ensuring that all our clients receive the highest standard of care and respect. Please know that we addressed this matter promptly and took appropriate actions to prevent any recurrence. Your feedback is invaluable in helping us improve our services, and we appreciate your honesty. Thank you once again for your feedback and for giving us the opportunity to improve.