Thank you for taking the time to share such heartfelt feedback about your experience with our team. It truly means a lot to us that we were able to provide care and support that left such a positive impression on you and your mother. We are deeply sorry to hear about the distress caused by the transition to new arrangements. Please know that our commitment to providing exceptional care for all our clients and families remains at the core of what we do. Your comments will be shared with the team, to recognise their dedication and professionalism, which clearly had such a meaningful impact. We value your trust and understanding and would be happy to assist in any way possible. Wishing you and your mother all the best.