Thank you for your feedback. I understand that the timing of calls has been causing some issues, with gaps between calls. This can certainly disrupt daily routines, especially with the challenges you've mentioned, like meal times being affected, which can be concerning with health needs, such as diabetes. You have said that most staff are using equipment properly, though some are not fully familiar with all of it. It's essential for all staff to be adequately trained. The changes to call times, particularly without prior notification, is something that can be improved especially during meal times. I understand the concern regarding communication between overseas staff. It's important that all interactions are in English, not only to ensure clear communication but also to maintain social connection.T his will be passed on so that the scheduling can be reviewed, staff training can be addressed, and communication practices can be improved. Thank you again for your feedback.