Thank you for taking the time to share your feedback with us. We are pleased to hear that your overall experience has been positive and that our carers have demonstrated kindness and a willingness to go the extra mile. It's especially heartening to know you appreciate their "YES I CAN" attitude. After checking with you, we understand there may have been some confusion regarding carers from another agency who occasionally leave a bit early. We want to assure you that we closely monitor our team's timekeeping to ensure visits are conducted as scheduled. Our goal is to maintain consistency in the quality of care you receive. We sincerely apologize for any inconvenience caused by language barriers. Your concerns are important to us, and we will take immediate steps to address this issue. Our team is actively working on improving communication skills to ensure better understanding and smoother interactions. Your satisfaction remains our priority.