Thank you for your kind words about the Care Practitioners who supported your aunt over the past four years. It's heart warming to hear how they not only met her needs but also built such a warm connection with her through their conversations and companionship. It's wonderful to know that their compassion and attentiveness encouraged her to make her own choices, helping her feel supported and valued. She was a special lady and the care team loved her. We also want to express our heartfelt thanks for the thoughtful gifts you brought into the office when she went into the care home. It was truly appreciated by the entire team. We know we weren't always able to provide the exact visit times you wanted, and we sincerely appreciate your understanding. While we aim to offer the most suitable times for every client, we recognise this isn't always achievable. It was an absolute privilege to be part of her life, and we're grateful for the opportunity to make a positive difference.