A lovely review - thank you so much, Dawn, for your comments, this really is very much appreciated. We try hard to provide a service that is professional and compassionate, remembering that all of our customers deserve to be treated with the respect and dignity we would wish for ourselves. Sometimes a friendly face and cheery approach are all that it takes to put our customers at ease and reduce the stress of having 'strangers' in the house. I am very happy to hear that the management team were always at hand and able to sort out any blips or requests that you had. We will pass on your fantastic feedback to our Bluebirds.