Thank you so much for your kind words and for taking the time to leave such a wonderful review. We are truly honoured to care for your grandparents, and it's incredibly rewarding to know that our team's efforts are making a positive impact on their lives. Our team strives to provide compassionate, supportive, and personalised care, and it's fantastic to hear that your grandparents have experienced this first-hand. We'll make sure to share your feedback with the whole care team. Thank you for trusting us with your grandparents' care - I visit them myself regularly and it is an absolute pleasure to see them every time. If there's ever anything more we can do to support them or your family, please don't hesitate to reach out. Thank you for taking the time to leave such a lovely review.