Hi JK, Reviews like these, particularly when based on false information, can be highly detrimental to our reputation and the care we provide. Despite the challenges we faced from you, including racial, physical, and emotional abuse toward staff, which we have evidence of, no charges were ever pressed against you. Instead, staff have spent their personal money purchasing presents for you and taking you out on your birthday as well as from the Company's pulse.  We cannot allow these accusations to go unaddressed, as they pose a serious risk to our reputation. In the 22 months you were with us, feedback was regularly sought, and at no point did you raise any concerns. We request that you either verify your claims or remove the review with immediate effect. Should this not happen, we will be forced to take legal action. Please understand that this is a serious matter involving character assassination and we are not taking it lightly. We look forward to you resolving this matter promptly.