Thank you for taking the time to bring your experiences to our attention, we take all feedback very seriously and are deeply sorry you have had a negative experience. There where failings, however we are very confident that these matters where addressed and full confidence in our service was recovered. As you continue to use our private services we can only value, and show our empathy and compassion to ensuring a safe, responsive, effective and caring service. Blossom Healthcare Solutions take this opportunity to commit to provide outstanding quality of care and improve our service users experiences wherever possible. Again, we can only apologise for your experience and take this chance with lessons learnt.