Thank you for reaching out and for your understanding of how busy our carers are. We sincerely apologise for the missed visit and for any inconvenience this has caused you and your daughter. We appreciate you notifying us in advance, and it's disappointing to hear that the message did not reach the carer in time. We understand how important it is for you to have a more predictable schedule, and we will do our best to improve communication and consistency with your care visits. We will review this with our team to ensure better coordination in the future. Your feedback is important to us, and we truly value the opportunity to provide you with the care and support you need. Once again, we apologise for any distress this has caused, and we appreciate your patience. Please don't hesitate to reach out if you have any further concerns.