Thank you for sharing your feedback. We're pleased to hear that some of our team members have provided excellent service, and we will make sure to recognise their efforts. We apologise if any interactions fell short of your expectations. Please know that we are committed to maintaining high standards across our entire team, and your comments will help us identify areas where we can improve. Regarding new team members, we appreciate your patience as they become familiar with their roles and our service standards. Training and consistency are top priorities for us and we are confident that our new staff will soon meet the level of service you expect and deserve. We value your input and hope to have the opportunity to provide you with a seamless experience in the future. Best Wishes.