It sounds like you received good care overall, which is great to hear, especially considering it was arranged through the NHS. Your feedback highlights both positive aspects and areas for improvement, which can be helpful for the service to fine tune its approach. It's understandable that the variability in staff experience and the uncertainty around visit times might have been a bit inconvenient. Those things can sometimes add extra stress, especially when you're already managing recovery. On the plus side, it's wonderful that the care you did receive helped ease the load for both you and your wife during a challenging period. Your progress, even if slow, is encouraging, and I'm sure it's a relief to be gaining strength again. Wishing you continued recovery and a smooth journey ahead. Thank you for sharing your experience. It's valuable feedback and will be passed to the carers.