Thank you for taking the time to share your feedback about our service. We are delighted to hear that you are generally happy with the care we are providing for your wife. We completely understand how important consistency is when it comes to building trust and comfort between your wife and our carers. As a new customer, we appreciate your patience while we work to establish a more consistent team for her care. Our goal is to ensure that your wife feels supported and comfortable and we are actively striving to improve this for you as soon as possible. Please don't hesitate to reach out to us directly if you have any further concerns or suggestions. We truly value your feedback as it helps us to continually improve our services.