Thank you so much for your thoughtful and kind words. We truly appreciate you taking the time to share your experience. It's heartwarming to know that our team has made such a positive impact on your parents' lives and provided you with peace of mind despite the distance between York and Shropshire. We're committed to offering the highest level of care, and it's wonderful to hear that our efforts to be flexible, professional, and compassionate have been recognized. Building strong, meaningful relationships with those we care for is a cornerstone of what we do, and we're so pleased your parents consider our team to be friends. Helping your parents remain in their own home and improve their quality of life is exactly what we strive for, and your kind words motivate us to continue doing our very best. Thank you again for your recommendation and support!