Dear K, Thank you for bringing your concerns to our attention. We sincerely regret hearing about your experience and take matters like this very seriously. Please accept our apologies for any distress caused. At Westminster Homecare, we are committed to providing the highest standard of care and do not tolerate any behaviour that falls below expectations. We are reviewing this matter thoroughly to address your concerns regarding time allocation, conduct, and accuracy of visit logs. Thank you for bringing this to our attention, and we appreciate your patience and understanding as we address these concerns.