As a business, we don't typically respond to reviews, but we feel its important to address this one, as it does not accurately reflect our services or our dedicated team. While we aim to provide person-centred care, the volume and nature of requests in this case were unrealistic and beyond the scope of effective care. Despite our efforts, we had to withdraw services to safeguard our staff following video evidence of an incident, as their safety is our priority. Additionally, we were not given the full history of the client by the Local Authority or family prior to starting. Once concerns arose, we learned that previous providers faced similar challenges. We gave notice with sufficient time for a transition, continuing care during this period. A new agency was secured quickly, ensuring minimal disruption. We wish the family and the new agency all the best and remain committed to providing compassionate, high-quality care to all our clients.