Thank you for taking the time to provide us with your feedback. We greatly appreciate your kind words about the care provided by our team at Nestora Home Care. Regarding the issue with the catheter, we want to clarify that upon investigation, it was determined that the problem stemmed from the catheter itself rather than an issue with our care staff's fitting. We're pleased to hear that this has improved significantly. We understand that clients may have preferences regarding their care staff, and we strive to accommodate these preferences as much as possible. Each member of our team brings unique strengths and qualities to their care approach, and we appreciate your understanding of this diversity. Please do not hesitate to reach out if there is anything else we can do to enhance your experience with Nestora Home Care. Your feedback helps us continuously improve our services.