Thank you for taking the time to share your feedback. We're pleased to hear that you feel our carers are reliable and consistent, and that the service is generally good. We truly appreciate your input regarding the language barrier and the timing of visits. We also recognise the importance of continuity and familiarity with carers, and we will be passing your feedback on to our manager to ensure these points are considered moving forward. Your comments help us to improve, and we value your input. If there is anything else you'd like to discuss or any further suggestions you have, please don't hesitate to get in touch.